FAQs

  • Do you accept insurance?

    We accept most major insurance plans from Aetna, Anthem/BCBS, Cigna, and Optum/UnitedHealthcare. However, please see each therapist’s webpage to learn more about the plans we each accept.

    We do our best to provide accurate estimates about copays and out-of-pocket costs up front. However, it is the client or paying party’s responsibility to know the details of the plan being billed, including costs. Rates may vary by plan.

    We can also provide documentation called Superbills for clients seeking Out-of-Network reimbursement.

    It is the client or paying party’s responsibility to submit Superbills for reimbursement to their insurance provider in these instances.

  • What forms of payment do you accept?

    We accept credit or debit cards, cash, and checks for private pay clients. Payment is due at the time of service.

    Our practice does require a card on file to charge for any late cancellation or no-show fees when applicable, but the listed forms of payment are accepted outside of these instances.

    If billing insurance, our billing partner requires a credit or debit card on file to cover copays or coinsurance. Any costs will be charged to the card on file when billing is submitted, typically within 48 business hours of the service date.

  • What is your cancellation policy?

    Sessions canceled within 24 hours of the start time will be charged a $45 late-cancellation fee.

    In the event of a no-show or cancelation after the start time of a session, the full rate of the session will be charged.

    Please note: insurance does not cover these charges. Additionally, private pay clients receiving a reduced rate may be charged the full rate in the event of a no-show or cancellation after the start time of a session, not the reduced rate.

  • What's your inclement weather policy?

    Cancellations for inclement weather will not be charged as a late cancellation. Clients are encouraged to utilize virtual sessions in these instances, but not expected. Safety is our top priority.

  • Where should I park?

    When coming in person, there is free on-site parking located behind the office building. The lot can be accessed from Ash Tree Lane or Federal St. Look for the numbered spaces and signs indicating client parking for 328 S. Main. Our office entrance is located on the left side of the building when facing it from the parking lot.

    Other free parking options are available around downtown Harrisonburg. Read more about locations here.