FAQ

  • Do you accept insurance?

    We accept most major insurance plans through a company called Headway. Learn more about how Headway works and check your benefits here.

    Headway requires a card on file to be charged for any insurance-related charges such as copays.

  • What forms of payment do you accept?

    We accept credit/debit cards, cash, and checks for private pay clients.

    Our practice does require a card on file to charge for any late cancellation or no-show fees when applicable, but the listed forms of payment are accepted outside of these instances.

    If billing insurance, Headway requires a credit or debit card on file to cover copays.

  • What is your cancellation policy?

    Sessions canceled within 24 hours of the start time will be charged a $45 late-cancellation fee.

    In the event of a no-show or cancelation after the start time of a session, the full rate of the session will be charged.

    Please note: insurance does not cover the cost of these charges. Additionally, private pay clients receiving a reduced rate will be charged the full rate in the event of a no-show or cancelation after the start time of a session, not the reduced rate.

  • What's your inclement weather policy?

    Cancellations for inclement weather will not be charged as a late cancellation. Clients are encouraged to utilize virtual sessions in these instances, but not expected. Safety is our top priority.

  • Where should I park?

    When coming in person, the Water St. Parking Deck is the best place to park. Free 4-hour parking is available, but pay attention to the signs indicating free parking vs. permit parking.

    Other free parking options are available around downtown Harrisonburg. Read more about locations here.